Terms & Conditions of Use Agreement
For our Terms & Conditions, our Privacy Policy and our Business Practices and Policies, we strive to find balance between the best products and service we can provide and a sustainable business plan to ensure we're around to continue to deliver the products in which we so strongly believe.
In everything we do, we strive to go beyond the average and to step away from what everyone else is doing! And so, we’ve tried to create “not your average policies” to go with “not your average natural products.” We believe in corporate responsibility. We also believe in personal responsibility. Our agreement with you (here) tries to balance the two. Please review the Agreement and Privacy Policy for more detailed information about our Policies. |
The Roots of the Agreement
At the base of our company's foundational beliefs, we strive for the highest level of integrity and transparency and the fulfillment of our guiding principles: Whole, Simple and Sustainable. We believe this foundation makes us who we are, both as people and as a business.
We strive to be honest and straight forward in our relationship with you, which is why we acknowledge right up front that we must ask you to shoulder some of the risk that life doles out as our products move along the path from the growers, to our suppliers, to us, to our shippers and retailers and, finally, to your doorstep and into your hands and your daily routine.
We strive to be honest and straight forward in our relationship with you, which is why we acknowledge right up front that we must ask you to shoulder some of the risk that life doles out as our products move along the path from the growers, to our suppliers, to us, to our shippers and retailers and, finally, to your doorstep and into your hands and your daily routine.
We believe our corporate responsibility and commitment to you is:
- To continue to learn, change, and improve as we grow
- To be transparent and honest by providing information so you can make your own decisions
- To balance investment in security and a respect for your privacy with the need to provide you with the high levels of service you expect
In order to balance service and company sustainability...
We believe your personal responsibility to us is:
- To use the information we provide responsibly and thoughtfully
- To make the decisions best for you and to assume the potential risks from those decisions resulting from factors beyond our control
- To participate in our Platforms respectfully and responsibly
In general, we commit to doing everything we can with the resources we have to provide you with high quality products, thoughtful information and reasonable levels of security to the best of our ability. However, with this agreement we must ask you to assume some of the responsibility inherent in using the internet and in using products, because there are many factors beyond our control against which we cannot warranty. Every person is different; everyone has a different perspective; and we cannot be all things to all people, as much as we’d very much like to do just that.
Therefore, by using our Platforms and our products you are acknowledging and assuming that risk against which we cannot warranty and are agreeing to abide by the Terms & Conditions and Policies set forth herein.
How did we create our Terms & Conditions?
As with our supplier relationships, our ingredient choices and our product creation, we use Whole, Simple and Sustainable as our foundation in our business practices and in this Agreement, here, with you.
- We’ve tried to balance a consideration for the whole system (which includes our families, our business, you, as our customer, and our ingredients and supplies as they journey through our complex, global system from the forests, deserts or farms, to our suppliers, through our hands and into your hands) with our desire to provide you with stellar products and customer service. We’ve tried to balance our corporate responsibility with your personal responsibility as part of an integrated system by thinking about what we can control in the system and what we cannot. As part of that consideration, we’ve realized we have to ask you to share some of the responsibility for the risk from the things that neither of us can control.
- We’ve tried to balance our intent to be simple and straight forward with our need to be thorough and thoughtful enough to cover all of our bases in a very complex world. Therefore, we’ll try to summarize our beliefs and our policies, but we’ll still provide you with the details (because the devil is always in the details).
- We’ve tried to balance our intention to provide the best customer service we can possibly manage with the need to engage in sustainable business practices so we don’t go out of business by giving everything away.
The Agreement
our definitionOur Terms & Conditions of Use Agreement and any other Policies stated on our website (the “Site”) apply to all of our Rowan Vitality LLC “Platforms” (which may include, but are not limited to, the Site, mobile applications, Facebook, Twitter, Instagram, Pinterest) – collectively, the “Platforms”.
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to which you agree...Simply by visiting our Platforms, you agree to our policies by default, and it’s your responsibility to review them from time to time for changes: Simply by visiting our website or any of our Platforms (as defined, herein), you agree to these Terms & Conditions and all other Policies on this Site in both their current and future versions. While this may seem all-encompassing, honestly, we’ve learned we need you to operate under this Agreement at all times (even if you’re just reading our blog posts) in order for us to be covered for liability and for company sustainability purposes.
If you do not agree to our Terms & Conditions or any of our Policies, please do not use any of our Platforms, including this Site. |
...Along these same lines, we may change our Terms & Conditions and Policies from time to time, without notice. While we will make every attempt to alert you to changes, this ultimately means it’s your responsibility to check back and review them periodically and before any transaction to ensure you always understand to what you’ve agreed.
You ensure you are at least eighteen years old, or at least the minimum legal age required to enter into a contract in your jurisdiction, or that you have explicit permission from your legal guardian who is of legal age. We must also maintain the right to refuse service of any kind at any time in our sole discretion because we cannot possibly think of or note down every scenario that may occur. |
About Intellectual Property & Ownership
A company is created and, in fact, exists and lasts based on the existence and protection of its intellectual property. Our principles and our intellectual property are what make us who we are. Therefore, you concede we retain all rights reserved for all intellectual property in perpetuity in all forms.
intellectual property definedAll "Content" (including, but not limited to, design, text, taglines, product names, graphics, logos, photos, button icons, images, submissions, testimonials, audio clips, the selection and arrangement thereof, all proprietary software, all ingredient and recipe descriptions, and all recipes) provided by Rowan Vitality LLC on the Platforms or in any other form is ALL RIGHTS RESERVED.
The compilation (meaning the collection, arrangement and assembly) of all Content herein is the exclusive property of Rowan Vitality LLC and protected by U.S. and international copyright laws. Any use of the Content (including, but not limited to, reproduction, modification, distribution, republishing, transmission, display or performance) without the prior written permission of Rowan Vitality LLC is strictly prohibited. For example (but not limited to), Rowan Vitality LLC, RowanVitality, www.rowanvitality.com, "not your average natural products", "Only the best...None of the rest...", "Whole Simple Sustainable", all product names, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Rowan Vitality LLC and considered part of our IP. Our IP may not be used in connection with any product or service that is not offered by Rowan Vitality LLC in any manner (including, but not limited to, any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Rowan Vitality LLC). All trademarks, product names and company names or logos cited herein that do not belong to Rowan Vitality LLC are the property of their respective owners and subject to their IP agreements. Their is no statute of limitations on these rights and ownership. We own our intellectual property (IP) in perpetuity, and our ownership is applicable in all forms in the known and as yet unknown universe. Our IP makes us who we are, helps us serve you better and ensures we continue as a company to provide you with healthy, sustainable and responsible products. If you read carefully, you will note we've included any and all submissions you make as our IP. Given the potential number and variety of submissions (including, but not limited to, testimonials and comments in our blogs and on our Platforms), we cannot feasibly share ownership of your submissions. Your submissions and participation in our Platforms is voluntary. Therefore, you concede that any submission you make is a gift to us and becomes part of our IP to use as we see fit, in any form, without remuneration of any kind at any time. In order to maintain the health and sustainability of our company, we do not share ownership of our IP, including (but not limited to) your submissions, nor do we grant you use of any of our IP for any use in any way. |
IP reproduction prohibitedNeither the Platforms nor any portion of the Platforms may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Rowan Vitality LLC. For example, but without limitations, prohibited commercial uses include: Use of any meta tags or any other "hidden text" utilizing Rowan Vitality LLC’s name or trademarks without the express written consent of Rowan Vitality LLC is strictly prohibited. The sale or linking of our products on or to any third-party e-commerce Site, marketplace or mobile application without our specific written consent is strictly prohibited.
your data and how we use itIn order to understand our data usage, security and privacy practices, please review the terms and conditions set forth in our Privacy Policy, which also governs your use of our Platforms. Our Privacy Policy is incorporated herein and made a part of this Agreement with this reference.
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About Our Information and its NonRelevance as Medical Advice
We believe in the importance of sharing information and resources with you. However, we share resources and content only for informational purposes to help you make your own decisions. We are not medical experts, and nothing we provide can be taken or used as medical advice.
information is not medical adviceRowan Vitality LLC and Rowan Vitality LLC Platforms do not provide medical advice or any other licensed professional advice. Nothing stated or posted on the Platforms, provided through correspondence, or made available through any services is intended to be the practice of medicine or the provision of medical (or other) advice. You concede that you do not take any of our information or our resources or any of the submissions from users and participants on our Platforms as any kind of advice. The platform materials, such as text, graphics, images, and information obtained from the platform are for informational purposes only. The platforms are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or a response to one of our products. Never disregard professional medical advice or delay in seeking it because of information you have obtained through the platforms, our correspondence or the comments or submissions of others on our Platforms.
personal care products are not evaluated or approved by FDAFurthermore, essential oils, natural ingredients, supplements and natural skin care products are not evaluated or approved by the FDA. Statements on our Platforms or in our correspondence are not intended to diagnose, treat, cure, or prevent any disease and should not be construed as such in any way. Information, content and links provided by Rowan Vitality LLC on our Platforms, in our correspondence or communities or in any form should not replace personal judgment or medical treatment and advice.
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submissions appearing to be medical advice are prohibitedIn line with our Privacy Policy, we encourage active and respectful community participation, and we appreciate comments and feedback where applicable (including, but not limited to, on our website, through our other electronic platforms and community tools and services). When you use or participate on the Platforms, you agree to refrain from dispensing medical advice in any form on any Platforms or Rowan Vitality LLC hosted forums of any kind. You may not upload, distribute, or otherwise publish any content which may be construed as medical advice.
however, submissions are not vetted and are also not medical adviceDespite our best efforts and intentions, you concede and understand that Rowan Vitality LLC does not and cannot review all communications and materials posted to or created by users on the Platforms or in our community. Therefore you concede that Rowan Vitality LLC is not in any manner responsible for the content of these communications or materials. You acknowledge that by providing the ability to view and distribute user-generated content on the Platforms, Rowan Vitality LLC is only acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any content or activities on the Site, even if the content or activities imply medical advice of any kind. Even though we do not review all user-generated content, Rowan Vitality LLC reserves the right (in our sole discretion) to block or remove communications or materials that it deems to be in violation of the Agreement (in spirit or in actuality) or otherwise unacceptable to Rowan Vitality LLC.
you hold yourself accountable for your choicesWhile we do believe in providing you the best information we can, our foundational principles also acknowledge the importance of choice and personal responsibility for those choices. Therefore, you acknowledge the outcomes (regardless of harm to the user or participant of any kind) from acting on any apparent advice, information, content or activity (whether provided by the Company or as submissions from our users) is your choice and, as such, your sole responsibility as the user or participant and are not the responsibility of Rowan Vitality LLC. You agrees to indemnify and hold harmless Rowan Vitality LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, harm and costs, including reasonable attorneys' fees, resulting from the participation in these activities or the action on such advice, information, content or activity.
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Most importantly, if you think you may have a medical issue or emergency,
call your doctor or 911 immediately.
About Warranties
While we strive to go above and beyond and do our best to be accurate and consistent, we make mistakes just like everyone else. Unfortunately, we cannot warranty against everything, and by choosing to use of our Platforms, services, and products you share the risks. General warranty disclaimers and limitations of liability apply.
our Platforms may not always function properlyWe have chosen our suppliers for the operation of our Platforms and business services with care, however we do not own, operate, or control the behind the scenes operation of our Platforms, merchant services, shipping services or other business services. Therefore, to the fullest extent permitted by law, we can make no warranties regarding the operation of these services. We can make no warranties of any kind, express or implied, as to the operation of the Platforms, the information contained on the Platforms, or any third-party content or links available or provided on the Platforms. Rowan Vitality LLC does not represent or warrant that the functions contained on the platforms will be uninterrupted or error-free, that the defects will be corrected, or that the Platforms, correspondence, or the services that make the Platforms, correspondence, or services available are free of viruses or other harmful components.
typographical errors may exist despite our best effortsWhile we do our best to maintain accurate and error free information, errors, typographical or otherwise, may occur. You acknowledge the possibility of these errors and hold harmless Rowan Vitality LLC in the event of such errors and any changes that may occur with their correction.
product descriptions may change or have errors despite our best effortsRowan Vitality LLC attempts to be as accurate as possible in describing its products and services. However, we do update and revise our products and their descriptions from time to time. In light of this, we cannot warranty that product descriptions or other like content on the Platforms is error-free.
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we are a small-batch producer using real ingredients - product consistency is not guaranteedRowan Vitality LLC is a small-batch producer, and we use real ingredients, which means they are inherently variable. While Rowan we make every effort to offer consistent products and to display our products as accurately as possible, variations will occur. You acknowledge that variation (based on, but not limited to, such uncontrollable elements as growing season, climate, processing practices, source location, weather) will occur. Additionally, you agree to hold harmless Rowan Vitality LLC for product availability and variations in, for example but not limited to, color, consistency, texture, ingredients, benefits, and recipes, based on these, and other potentially unspecified, conditions. Nevertheless, Rowan Vitality LLC stands behind our products and strives for 100% customer satisfaction with every product we make. If you are not satisfied with one of our products, please review our Return Policy.
validation of information is your responsibilityBy using our Platforms, services and products, you acknowledge all information and materials are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate the accuracy and completeness of all information available on the Platforms, in correspondence, or on any website with which they are linked.
you indemnify Rowan Vitality, and you will not seek damagesSince Rowan Vitality cannot warranty against everything, you acknowledge we are not liable for any damages of any kind arising from your use or connection to our Platforms, whether its use of information or services, including potential damages arising from changes or termination of our products, services, or Platforms. By agreeing to these terms, you willingly agree that you have relinquished your rights to seek damages from Rowan Vitality that have resulted from your choice to use our Platforms and services and that this is a reasonable allocation of risk. Applicable law may not allow limitations or exclusions on warranties, so this may not apply to you in some instances. You agree to indemnify, defend, and hold harmless Rowan Vitality LLC, its officers, directors, employees, agents, licensors, and suppliers from and against losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Platforms using your account.
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About Participation in Platforms
While we hold ourselves to a high standard, we also believe in personal responsibility for choices and actions. Since your participation and use of our information and products is voluntary, we ask you to share in the risks inherent in your participation on our Platforms.
harassment prohibitedWhen you use or participate on our Platforms or in any of our social communities or tools, you agree to refrain from any and all forms of harassment in any manner towards any party. You agree that all use of obscene or abusive language, harassment or disparagement of any kind and directed to any party (including, but not limited to, any community, company, culture, organization or individual) is strictly forbidden. You agree that impersonation of others (whether people or companies) is strictly prohibited. You may not upload, distribute, or otherwise publish any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.
commercial content prohibitedYou may not upload commercial content on the Platforms to solicit others to purchase from or join or become members of any other commercial entity, online service or other organization.
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users responsible for participation contentYou agree to and understand that Rowan Vitality LLC does not and cannot review all communications and materials posted to or created by users on the Platforms. Therefore, you acknowledge and consent that Rowan Vitality LLC is not in any manner responsible for the content of these communications or materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Platforms, Rowan Vitality LLC is only acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Rowan Vitality LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Rowan Vitality LLC, and Rowan Vitality LLC retains these rights in its sole discretion.
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users relinquish participation privacyGiven the very nature of making a submission (including, but not limited to, comments, participation in community forums or participation on other platforms), you understand that you are giving up your privacy and your copyrights to those submissions in whatever form you choose to participate. In other words, by participating you are willingly giving up your privacy with regard to the content of the submissions. Therefore, participation is an explicit acknowledgement by the user or participant that their privacy in these forms becomes the sole responsibility of the user or participant and not the responsibility of Rowan Vitality LLC.
company indemnityThe participant agrees to indemnify and hold harmless Rowan Vitality LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from the participation in these activities.
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We strive for a balance between intellectual property, company sustainability, and privacy.
testimonials become our IP |
testimonials remain anonymous |
We are grateful for the gift you give us when you provide customer testimonials for us to share on our Platforms and in our print communications. While we are grateful to you and our community for any participation and support you provide, we do not have the resources to reward testimonials or other forms of participation. We also acknowledge that reward for testimonials taints their validity and the transparency in which we believe. Therefore, testimonials (as well as other forms of participation) are voluntary, and you acknowledge that any testimonial or participation you provide is a gift from you to Rowan Vitality LLC without any expectation for remuneration of any kind.
As such, any information provided to Rowan Vitality LLC as a testimonial will become the exclusive property of Rowan Vitality LLC without any remuneration or expectation of remuneration of any kind provided to the submitter. Your submittal of such comments or testimonials automatically acknowledges your surrender of any and all rights (including, but not limited to, your copyrights and trademarks) for those submissions and the granting of any and all rights to Rowan Vitality LLC without restriction for any purpose whatsoever in perpetuity, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast or posting. You hereby irrevocably waive, release and give up any claim that any use of such submission violates any of your rights including, without limitation, copyrights, trademarks, moral rights, privacy rights, proprietary or other property rights, publicity rights or right to credit for the material or ideas. |
To protect the privacy of individuals offering testimonials, we only publish their initials and their city (e.g., K.S., Seattle, WA).
news & offers are your choiceWhen you register as a user with Rowan Vitality LLC and our Platforms in any way, or if you purchase from www.rowanvitality.com, our webhost automatically adds your email address to our mailing list. Therefore, by registering or purchasing, you are agreeing to receive news, offers and other communications from Rowan Vitality LLC for Rowan Vitality products and services or products and services that are part of a Rowan Vitality LLC partner agreement or from an affiliated company.
If you do not wish to receive emails from us, you may unsubscribe at any time as noted in the emails. |
About Legal Jurisdiction
Rowan Vitality LLC is headquartered in the United States. Therefore, this Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of Washington, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of Washington. You hereby consent to the exclusive jurisdiction of courts located in the State of Washington in all disputes arising out of or relating to this Agreement and your use of Rowan Vitality LLC Platforms, services, and products.